FAQs

Depending on how quickly you reach out to us, we may be able to cancel or change your order. Please send us a note at
hello@gioiagifts.com and we will see what we can do

This depends on which product your order, where it is being shipped from, and where you are shipping to. If you are in need of an gift on short notice, please let us know in the quiz, or send us an email, we can recommend products that may ship out faster, or offer your some expedited shipping options. In general, most products ship out within 2-5 business days

Please reach out to us! Our goal is customer satisfaction, and we want to make sure you love the gift you are sending. We will happily take your feedback and find something more suitable for you

Yes! We use some data analysis to match your quiz to great gifts, but ultimately there is a person who makes the gift selection—we think it’s more personal and accurate this way!

At this time, we only ship within the United States, but stay tuned, we hope to be in your country soon!

Part of our value proposition at Gioia is that we do the searching so you don't have to. We have many, many great products that could be a great gift, and rather than showing you our entire inventory, all you need to do is complete our quiz and leave the rest to the gift experts (us!).

If you, or your gift recipient are unhappy with a gift, please reach out to us at hello@gioiagifts.com.
Most of our products are eligible for returns or exchanges in returned in their original condition. Please note, if your gift recipient returns the product to us, we will provide store credit for the amount that you paid for the gift, alternatively, you can request the return on their behalf, and we will refund to the original payment method. Some products, like our food, and other perishable products are not eligible for return unless they arrive damaged. You can see the return policy on the product page before you make a purchase.

We love finding new companies to partner with! If you are a small business, and located in the US or Canada, we’d love to chat. Please send us a note a
partnerships@gioiagifts.com.

“Gioia” is the Italian word for joy.
Our goal is to spread joy though thoughtful gift-giving. It’s pronounced “joy-ya”